123bets Terms and Conditions — Know Before You Play

1General Information & Introduction

These Terms and Conditions ("Terms") apply to the use of the 123bets platform and all of its services. By opening an account or using the platform, you are deemed to have automatically accepted these Terms.

123bets (https://123bets.click) is an online Sports Betting platform serving users in Bangladesh. Our goal is to create a safe, transparent, and enjoyable betting environment. These Terms and Conditions are written in Bengali so every user can understand them with ease.

These Terms and Conditions are available in both English and Bengali. In the event of any conflict, the English version shall prevail. However, the Bengali version is kept up to date for the convenience of users in Bangladesh.

2Account Registration & Eligibility

To open an account and place bets on 123bets, the following conditions must be met:

• You must be at least 18 years old at the time of registration.
• You must be a legal resident of Bangladesh.
• Each individual may open only one account.
• You must provide accurate and truthful information at the time of registration.
• Accounts may not be transferred or sold to another person.
• No member of the same household may operate more than one account.

After registration, we may request identity verification (KYC). In that case, you will need to submit a copy of your National ID, passport, or driving licence. Withdrawals and large transactions may be restricted until verification is complete.

Use a strong password to keep your account secure. Never share your login credentials with anyone. Report any unauthorized access to your account to us immediately.

3Betting Rules

The following general rules apply to all betting activity on 123bets:

• Please read the odds and rules carefully before placing a bet.
• Once a bet is confirmed, it cannot be cancelled or changed.
• Odds in live betting can change at any moment.
• Any bet that fails to complete due to internet connectivity issues will not be considered void.
• If incorrect odds are displayed due to a system error, 123bets reserves the right to void the affected bets.
• Minimum bet amounts and maximum payouts are set individually for each event.

For Sports Betting, the official results issued by the relevant sporting authority determine all outcomes. If an event is cancelled or postponed, stakes are generally refunded, though specific rules may vary depending on the sport.

For accumulator/parlay bets, all selections must be correct to receive a payout. If even one selection is wrong, the entire bet is lost. This bet type carries higher risk, so please make your decisions carefully.

4Payment & Withdrawal Policy

123bets supports the most popular mobile banking methods in Bangladesh. The key payment rules are as follows:

• Deposits and withdrawals must only be made through methods registered in the account holder's own name.
• Deposits are generally credited to your account instantly.
• Withdrawal requests are typically processed within 24 to 72 hours.
• KYC verification must be completed before any withdrawal can be processed.
• Suspicious transactions may be subject to additional verification.
• A maintenance fee may apply to inactive accounts.

Minimum deposit and withdrawal amounts vary by payment method. Separate minimums apply for bKash, Nagad, and Rocket. Visit the Payments page or contact Support for current transaction limits.

5Bonus & Promotion Terms

123bets regularly offers a variety of bonuses and promotions. Please keep the following conditions in mind when taking advantage of these offers:

• Each bonus has its own specified wagering requirements.
• Bonus funds cannot be withdrawn until wagering requirements have been met.
• Each bonus has a specific claim window — once expired, the bonus will be forfeited.
• You cannot activate a new bonus while another bonus is already active.
• Bonuses may not apply to certain sports or markets.
• Claiming bonuses through fake accounts or coordinated betting is strictly prohibited.

The Welcome Bonus is available to new users only and applies after the first deposit. Reload bonuses and cashback offers are available to existing members. Full terms and conditions for each promotion can be found on the Promotions Page available here.

6Prohibited Activities

The following activities are strictly prohibited on 123bets and may result in account termination as well as legal action:

• Placing bets using automated bots or software.
• Creating or managing multiple accounts.
• Money laundering or processing funds from illegal sources.
• Match fixing or betting using insider information.
• Bonus arbitrage or bonus abuse.
• Attempting to access another user's account.
• Attempting to complete account verification using false information.
• Attempting to breach the platform's security systems.

Our security team monitors account activity around the clock. If any suspicious behaviour is detected, the account may be temporarily suspended during the course of an investigation.

7Account Suspension and Closure Policy

123bets may suspend or close an account under the following circumstances:

• In the event of a Terms and Conditions violation.
• If false information is found during the KYC verification process.
• If the account has been inactive for an extended period (more than 12 months).
• At the user's own request.
• Upon a self-exclusion request under our Responsible Gaming policy.

If you wish to close your account, please contact support. Make sure to withdraw any available balance before closure. Reopening a closed account may be possible in some cases, but is not guaranteed.

8Responsible Gaming

123bets believes betting should be a form of entertainment — not a source of income or an addiction. We are committed to helping our users build healthy betting habits.

• Option to set spending limits (daily, weekly, monthly).
• Option to set time limits on your play sessions.
• Temporary or permanent self-exclusion option.
• Support available if signs of addictive behavior are detected.

Betting addiction is a serious issue. If you feel that you or someone you know may be affected, please visit our Responsible Gaming Visit the page for detailed information and support. Stay in control and play responsibly.

9Privacy & Data Protection

For details on how we collect, store, and use your personal data, please refer to our Privacy Policy page. In summary:

• Your information is never sold to third parties.
• Your information is used to improve our services and verify your identity.
• All transactions are secured with SSL encryption.
• Information may be disclosed to authorities when required by law.

You may request to view or delete your stored data. Please contact our support team for assistance.

10Dispute Resolution Process

If you have a complaint regarding a betting result, payment, or account-related matter, please follow the steps below:

• Start by reaching out via our live chat — most issues are resolved right there.
• If your issue is not resolved via live chat, please send a detailed email to support@123bets.click.
• We aim to respond to all emails within 72 hours of receipt.
• Complex cases may take up to 7 business days to investigate and resolve.

11Limitation of Liability

123bets is not liable for the following:

• Issues with bets or transactions caused by internet connectivity disruptions.
• Losses resulting from the user's own errors.
• Issues caused by third-party service disruptions.
• Delays caused by unexpected technical issues.
• Not earning the expected income from betting.

Betting is a risky activity. Never wager more than you can afford to lose. 123bets does not guarantee any winnings.

12Contact & Support

If you have any questions about these Terms and Conditions, please contact us:

• Email: support@123bets.click
• Live Chat: Available 24/7 on the platform
• Help Center: Help Centre page

Our support team is available in Bangla to assist you. Feel free to reach out with any questions or concerns — we're always here to help.