From opening an account to making payments, betting rules to technical issues — the 123bets support team is always here to help, every step of the way.
Find your issue by category.
Everything related to registration, login, password changes, identity verification, and account security.
18 GuidesHow to deposit and withdraw via bKash, Nagad, Rocket, bank transfer, and other payment methods.
24 GuidesUnderstanding odds, bet types, live betting, cash out, and how to bet across different sports.
31 GuidesAnswers to questions about bonus terms, wagering requirements, voucher codes, and promotions.
15 GuidesEverything you need to know about downloading, installing, and updating the app, plus what to do if something goes wrong.
12 GuidesInformation on two-factor authentication, data security, reporting suspicious activity, and account locks.
10 GuidesExplanations of betting history, win/loss records, stats tracking, and analysis tools.
8 GuidesGuides for resolving site loading failures, broken pages, browser issues, and cache-related problems.
9 Guides
Reach out to us however works best for you.
Click the chat button at the bottom right of the site to connect directly with a support agent.
Email us with a detailed description of your issue. Including screenshots and relevant details helps us resolve it faster.
Speak directly with an agent by phone for urgent matters. Available from 9:00 AM to 11:00 PM.
The FAQ page brings together answers to the most common questions in one place. You'll often find your answer there without needing to contact us.
View FAQsHere's a live look at how our core services are running right now.
| Services | Status | Uptime |
|---|---|---|
| Main Website | Active | 99.9% |
| Mobile App | Active | 99.7% |
| Payment Gateway | Active | 99.5% |
| Live Betting | Active | 99.8% |
| Live Chat | Active | 100% |
| Analytics Tools | Active | 98.9% |
Ticket resolution statistics by category.
Resolve your issue in just a few simple steps.
Identify exactly where the issue is occurring — payment, login, a bet, or something else.
Check if your question has already been answered on this page or in the FAQ section.
Type a keyword in the search box above and relevant guides and solutions will appear instantly.
If you still can't find a solution, connect with an agent via live chat. You'll get a response within 2 minutes.
For complex issues, email support@123bets.click with screenshots attached. You'll receive a response within 6 hours.
Most-read support articles.
A step-by-step guide covering registration, phone number verification, and your first login — for both mobile and desktop.
The full process for paying via a bKash personal or merchant number, including limits and troubleshooting common issues.
How to request a reset link, create a new password, and enable two-factor authentication to stay secure going forward.
How long withdrawals take to reach bKash, Nagad, and bank accounts, including processing times and common reasons for delays.
How to download the APK file, enable installation from unknown sources, and troubleshoot common installation issues.
How to enter codes correctly, check expiry dates, and common reasons why a code may not apply.
Whether you're new to online betting or a seasoned player, everyone needs a hand sometimes. Maybe you hit a snag on your first deposit, or noticed your bet result isn't showing as expected. In moments like these, getting a quick and easy resolution matters. That's exactly what the 123bets Help Center is here for.
Our support team is available seven days a week, around the clock. Whether you're reaching out from Dhaka or from Chittagong, Sylhet, Rajshahi, Barisal, or anywhere else in the country — you'll receive the same quality of service. All you need is Bangla; no English required.
Payment issues can be stressful — you might wonder if your money is stuck. In most cases, delays are simply due to processing time on the bank or mobile operator's end. 123bets does not hold transactions. That said, if something seems off, share your transaction ID in live chat and an agent will check the status right away.
Account login issues are a common problem for many users. Whether you've forgotten your password, changed your phone number, or got stuck during account verification — our support agents will confirm your identity and restore your access quickly. The process typically takes 10 to 15 minutes.
On betting disputes — say you have doubts about a match result, or feel your bet wasn't calculated correctly. In that case, email us with your screenshots and bet ID. Our verification team reviews every dispute carefully and will get back to you with a decision within 48 hours.
A lot of users have questions about the mobile app. When installing the APK on Android, you'll need to enable installation from "unknown sources" — this is normal and safe, as the 123bets app isn't available on the Google Play Store and must be downloaded directly from the site. If you run into trouble during installation, message us on chat with your phone model and Android version, and an agent will walk you through it step by step.
123bets takes responsible gaming seriously. If you feel your betting habits are getting out of control, reach out to our Help Center — we can set temporary limits or arrange a break on your account. Our team handles all such requests with complete confidentiality.
One thing that saves a lot of time before contacting the Help Center — have your relevant details ready. Things like your transaction ID, bet slip number, screenshots, or when the issue first occurred. The more context you give, the faster our agents can understand and resolve your issue.
A final word — 123bets believes that a great experience isn't just about good betting odds. It also takes reliable, responsive support. That's why we've built our Help Center to be simple, clear, and effective — keeping everyday users in mind. Whatever your question or issue, we're always here to help.
Answers to the most frequently asked questions.